Effective date: October 30, 2023.

This Refund Policy describes our guidelines for refund requests and your rights as a customer. We are committed to providing clear and transparent information to ensure your satisfaction with our services.

1. Eligibility for reimbursement

We understand that circumstances may arise in which you may need to request a refund for our services. Reimbursements are generally considered under the following conditions:

a. Servicios no utilizados: Si nos compró un servicio y no lo ha utilizado, puede ser elegible para un reembolso, sujeto a los términos que se describen a continuación.

b. Service Interruptions: In the event of a service interruption or failure on our part that significantly affects the quality or delivery of the service you paid for, you may be eligible for a refund.

2. Reimbursement Process

To request a refund, follow these steps:

a. Contact us: Contact our customer service team using the contact details provided. Explain the reason for your refund request and provide any relevant details.

b. Evaluation: We will review your application and evaluate your eligibility according to the criteria mentioned in this policy.

C. Notification: We will notify you of our decision regarding your refund request within a reasonable time.

3. Reimbursement criteria

Reimbursements are considered on a case-by-case basis and may be granted if the following conditions are met:

a. Valid Request: Your refund request must be based on valid reasons, such as unused services or service interruptions.

b. Timely Request: You must submit your refund request within a reasonable time from the date of purchase or occurrence of the problem.

C. Not in violation: Your application must not violate any other terms and conditions mentioned in our Terms and Conditions.

4. Non-reimbursable services

Please note that the following services are generally non-refundable:

a. Consumed Services: Services that have been used in whole or in part are not normally eligible for reimbursement.

b. Customized Services: Services that have been customized or tailored to your specific requirements may not be eligible for reimbursement due to the customized nature of the work.

5. Amount of reimbursement

If your refund request is approved, the amount of the refund will be determined by the nature of the request and the specific circumstances. Refunds will generally be processed using the original payment method used for the purchase.

6. Dispute Resolution

If you disagree with our decision regarding your refund request, please contact us for further clarification. Our goal is to resolve any dispute amicably and in accordance with Colombian jurisdiction.

7. Changes in the reimbursement policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on our website with the effective date. We encourage you to review this policy periodically.

8. Jurisdiction

This Refund Policy is governed by and construed in accordance with Colombian law. Any dispute arising out of or related to this policy shall be subject to the exclusive jurisdiction of the Colombian courts.

9. Contact us at

If you have any questions or concerns about this Refund Policy, please contact us at the following address:

ADDRESS: Avenida 6A #25N- 22 4th floor, Cali-Valle, Bogotá, Colombia.

We value your trust in Blackbird Marketing and are dedicated to providing you with the best possible services. We hope this Refund Policy will help clarify our refund process and your rights as a customer. If you have any questions or need further assistance, please do not hesitate to contact us.